SHIPPING POLICY

FREE SHIPPING WITHIN MALAYSIA

Our FREE SHIPPING offer applies to addresses within Malaysia including Sabah and Sarawak. All orders placed before 1PM on a business day, (Monday to Friday), will shipped out the same day, orders placed after 1PM will ship out the following business day. Malaysia Tracking is included and will be provided via phone number/email to our customers. Estimated shipping time is 1 - 3 business days (subject to public holidays, events, etc).

ACCURATE ADDRESS INFORMATION

Please verify all of your shipping and billing information when placing your order. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.

INTERNATIONAL SHIPPING

Standard Flat Rates are applicable to orders sent to international destinations. To check the shipping rates, please add the item you wish to purchase to your cart and update the to your shipping destination.

Import Duties, Fees, and Taxes:

All orders shipping to a destination outside of Malaysia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.

We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible. We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package. 

Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.

We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

 

RETURN AND EXCHANGE POLICY

For hygienic reasons,  we cannot offer an exchange or refund.