For your peace of mind, only purchase through our
May the buyer beware, any purchases made through sources other than those stated above are not our affiliates, and as such, we claim no liability.
At Octavia White Cream, we are committed to providing our very best to meet your needs as a customer. The Customer Care unit is established for the sole purpose of providing our customers with all the necessary guidance and advice to achieve their healthy, beautiful skin goals. We are fully aware that excellent customer service will play a major part in achieving our mission and vision.
To make enquiries and gain a timely response to queries or concerns, please contact us anytime via:
Privacy & Safety Notice
We know that you care about your personal data and how it is used, and we want you to trust that Octavia White Cream uses your personal data carefully.Any personal data provided to or collected by Octavia White Cream is controlled by the Octavia Beauty Company.
You are not required to provide Octavia White Cream the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.
We may collect personal data from a variety of sources. This includes:
Personal data you give us directly,
Personal data we collect automatically, and
Personal data we collect from other sources.
We collect, process and disclose your personal data only for specific and limited purposes which include:
To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;
To process and answer your inquiries or to contact you to answer your questions and/or requests;
To develop and improve our products, services, communication methods and the functionality of our websites;
For the purposes of competitions or promotions that you have entered;
To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
To manage our everyday business needs regarding your participation in our contests, sweepstakes or promotional activities or request;
To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
For internal training and quality assurance purposes;
To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current products and services, and/or developing new products and services; and
To provide personalised products, communications and targeted advertising.
When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection. Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.
Octavia White Cream takes the security of your personal data very seriously. We take every effort to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure. Our measures include implementing appropriate access controls, investing in the latest Information Security Capabilities to protect the IT environments we leverage, and ensuring we encrypt, pseudonymise and anonymise personal data wherever possible. Access to your personal data is only permitted among our employees on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third-parties.
We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained. If you have any questions or concerns about Octavia White Cream's Privacy Notice or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please do so by sending an e-mail or submitting a request through the “Contact Us” form on our website.